Returns & Refund
30-Days Hassle Free Returns
We are confident that you will love everything that you order from us! However, in the unlikely event that something isn’t quite right, you have 30 days to return the item to us.
Please note that returns are subject to a return fee. This fee varies per country, and will be deducted from your refund. Shipping costs are not refundable.
Alouro Return Policy
Is something not right? No problem! Let us know, and we’ll get it straightened out for you.
- You have 30 days from the date you received your item(s) to return it to us. Alouro does not offer exchanges, only refunds or gift cards.
- The item(s) must be unworn. Keep it free from stains and signs of wear. All labels must still be attached to return the goods.
- All items are thoroughly inspected before any refund is made.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.
Received a damaged item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please contact our service team at support@alouro.com. This will ensure the returns process is as speedy, and simple, as possible.
Returns can be made quickly and easily in the following steps:
- To initiate a return, please contact our customer service team at support@alouro.com
- Provide your order number, a detailed reason for the return, and any supporting images if applicable.
Company Information:
Mail: support@alouro.com
Phone: +16722060532
Address: Flat 5, 4/F, Won Hing building, 74-78 stanley street, Central Hong Kong
Company name: Remote Ventures Limited
Company number: 78395463
Opening Hours:
- Monday to Friday: 9:00 AM – 5:00 PM (CET)
- Saturday & Sunday: 10:00 AM – 4:00 PM (CET)